FAQs
Here you will find answers to the most frequently asked questions.
If yours is not listed, you can easily reach us at any time using our contact form.
Frequently asked questions about Growality
Which plants are suitable for your LED lights?
Our lights are suitable for a wide range of plants – from herbs like basil, parsley, and coriander to lettuce, chilies, and tomatoes, as well as demanding ornamental plants and cannabis (medicinal home cultivation where permitted). The light spectrum supports both growth and flowering.
What do I need to get started?
For a complete setup, you'll need at least one Aurora or Vega light, a suitable power supply, and, if necessary, connect cables and splitters. You'll find recommended bundles under each product.
Can I combine multiple Aurora lights?
Yes! With the Aurora Mini Splitter, you can combine up to 120 W of total power in a modular way – ideal for compact setups or gradually expanding your grow tent.
What if something doesn’t work?
Our products are designed for longevity and are manufactured in Germany. Should something still not work, our support team will help you quickly and easily – whether by email or phone.
Where are the lights produced?
Growality stands for quality "Made in Germany." Our electronics are developed, manufactured, and tested directly at our site in Saarwellingen.
How long do the lights last?
Our LED lights are designed for a service life of over 100,000 hours – under optimal operation and room temperature.
Generally
What is Growality?
Growality is a brand for high-quality LED plant lighting "Made in Germany." We develop powerful, modular lighting solutions for anyone who values efficiency, sustainability, and maximum plant development.
Who are Growality products suitable for?
Our products are ideal for hobby gardeners, urban growers, professional growers, and anyone who wants to successfully cultivate indoor plants – from herbs and vegetables to demanding plants like cannabis.
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How long does shipping take?
The delivery time is usually 2-5 working days within Germany.
Which countries do you deliver to?
We currently ship within the EU. For inquiries regarding international deliveries, please contact us directly.
When is shipping free?
For orders over 99 €, shipping within Germany is free.
Ordering & Shipping
Which payment methods are accepted?
We accept all common payment methods such as PayPal, credit card, Sofortüberweisung and Klarna.
Is the payment secure?
Yes – all payments are processed securely and encrypted via certified payment providers.
Returns & Complaints
How does the return work?
You have a 14-day right of return. Please contact our support team to announce a return.
What if my product is defective?
If an item arrives damaged or faulty, please contact us with a photo and order number – we will arrange a replacement or refund as quickly as possible.
Products & Application
Which light suits my setup?
Our Aurora series is particularly suitable for compact setups, such as grow tents or herb gardens. For maximum performance in professional settings, we recommend the Vega series.
Can I combine multiple Aurora lights?
Yes, thanks to our modular system with mini splitter and connect cables, you can flexibly connect several lights together – up to 120 W on one power supply.
How do I install the products?
Our lights are delivered plug-in and ready to use in just a few minutes. Instructions are included with each product.
Contact & Support
How can I reach you?
You can reach us via our contact form, by email at info@growality.shop or by phone.